Privacy Notice
Your privacy is important to us at SparkBridgeCore
Information We Collect
When you reach out for corporate floral arrangements or gift services, we gather information you choose to share. This includes your name, company name, email, phone, delivery addresses, and your specific floral requirements. Payment details are collected at checkout, though payments are handled securely via our trusted payment partners.
For our corporate clients, we may obtain extra business data like company registration numbers, preferred delivery timelines, and budget expectations to tailor our service to your corporate needs.
Our site automatically gathers technical details when you browse, such as your IP address, browser, device specs, and navigation path. We use this to enhance site performance and learn how customers discover our offerings.
How We Use Your Information
We mainly use your data to process orders and deliver top-notch service. This covers order handling, coordinating deliveries, crafting bespoke arrangements per your specifications, and keeping you informed about your service needs.
We also leverage information to enhance our offerings and the site experience, helping us identify the most valued corporate floral services for our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
SparkBridgeCore respects your privacy and does not sell personal data to others. We share information only as needed to deliver our services or to meet legal obligations.
We may share essential information with trusted partners who assist in running our operations. This includes courier partners, payment processors, and tech service providers. These partners are contractually bound to protect your data and use it solely for the services they provide to us.
We may reveal data when required by law, a court order, or government request. We may also disclose information to safeguard our rights, assets, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with priority and adopt suitable technical and organizational safeguards to guard it. This covers secure storage, encrypted transmissions, and restricted access to personal information within our organization.
Secure Storage
Your personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Confidential data transfers are encrypted to safeguard information as it moves between your browser and our services.
Limited Access
Access to customer data is limited to staff who require it to deliver services.
Although we maintain robust security measures, no online transmission method is completely secure. We continually enhance our security practices to counter evolving threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may access, update, erase, or limit how your data is used.
To exercise these rights, please reach out using the contact details at the end of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose.
Typical Retention Periods:
- Customer contact and order details: around three years after the last service interaction
- Payment transaction records: about seven years for tax and accounting purposes
- Website analytics data: about two years and two months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or approximately two years of inactivity
Cookies and Website Tracking
We employ cookies and related technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
>You may manage cookie choices via your browser settings. Note that turning off some cookies could impact site functionality. For more details on our cookie practices, please see our Cookie Policy.
Third-Party Links
Our site might include links to external sites or services. This privacy policy covers only SparkBridgeCore and our site. We’re not responsible for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access through links on our site.
Policy Revisions
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Privacy Contact
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we process your information, please reach out to us.
Privacy Contact
SparkBridgeCore Privacy Team
43 Bedford Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please put "Privacy Request" in the subject line and include as much detail as you can about your request. We strive to respond to all privacy requests within five business days.